Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have.

Effective Date: September 2026

At Acme House Company, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, submit inquiry forms, book reservations, communicate with our team, or interact with our marketing and advertising platforms.

Please read this Privacy Policy carefully to understand how your information is handled.

Information We Collect

When you visit our website, submit a form, request information, make a reservation, or communicate with our team, we may collect personal information including:

• Name
• Email address
• Phone number
• Mailing address
• Reservation details
• Payment information
• Property preferences
• Communication preferences
• IP address and browser/device information

We may also collect information when you:

• Subscribe to newsletters or marketing communications
• Submit owner or property management inquiries
• Participate in promotions or surveys
• Contact customer support
• Interact with advertisements or analytics tools

How We Use Your Information

We use collected information to:

• Process reservations and payments
• Respond to inquiries and customer service requests
• Provide vacation rental and property management services
• Improve website performance and user experience
• Personalize content and marketing communications
• Send booking confirmations, updates, and important notices
• Deliver promotional offers and marketing campaigns
• Analyze website traffic and advertising performance
• Comply with legal obligations, including tax and transient occupancy requirements
• Protect against fraud, unauthorized activity, or misuse

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze traffic, and support marketing efforts.

Cookies may be used to:

• Remember user preferences
• Improve website functionality
• Analyze website traffic and performance
• Support remarketing and advertising campaigns
• Track booking and inquiry activity

Users may disable cookies through browser settings; however, some website features may not function properly.

Analytics & Advertising

We may use third-party analytics and advertising tools, including:

• Google Analytics
• Google Ads
• Meta/Facebook advertising tools
• Remarketing and conversion tracking technologies

These services may collect information about your interactions with our website and advertisements across devices and platforms.

You can learn more or manage ad preferences through:

• Google Ad Settings: https://adssettings.google.com
• Network Advertising Initiative Opt-Out: https://optout.networkadvertising.org

SMS/Text Messaging Policy

Acme House Company operates two SMS text messaging programs:

• A guest reservation messaging program that sends transactional SMS to guests who have booked or inquired about a rental.
• A property owner inquiry messaging program that sends notifications and alerts to owner leads who submit a rental revenue projection request.

How to opt in. You opt in by entering your mobile phone number and checking a consent checkbox on one of two forms: the guest sign-up form at www.acmehouseco.com, or the owner inquiry form at www.acmehouseco.com/property-management. In both cases the checkbox is unchecked by default; you must actively check it to submit your number.

Message frequency. Frequency varies based on activity. Guests typically receive up to 10 SMS per week during an active reservation cycle.

Data collected and used. We collect the mobile phone number you provide. It is used solely to send SMS messages related to your reservation or owner inquiry.

• Standard message and data rates may apply
• Mobile opt-in data, SMS consent, and phone numbers collected for SMS purposes will not be shared or sold to third parties or affiliates for marketing purposes
• Reply STOP at any time to unsubscribe, or HELP for assistance

Major US carriers are supported. Carriers are not liable for delayed or undelivered messages.

For help or questions about our text messaging program, contact us at info@acmehouseco.com or (760) 279-1411.

Information Sharing

We do not sell your personal information.

We may share information with trusted third-party service providers who assist in operating our business, including:

• Payment processors
• Reservation software providers
• Marketing and analytics platforms
• Customer communication systems
• Property service vendors

These providers are only given access to information necessary to perform their services and are required to maintain confidentiality and security standards.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

Sensitive payment information is processed through secure third-party payment gateways and is not stored directly on our servers.

While we strive to protect your information, no method of online transmission or storage is completely secure.

Data Retention

We retain personal information only as long as needed for the purposes described in this policy, including to complete and service your reservation, to meet tax, lodging, and other legal record-keeping obligations, and to resolve disputes. When information is no longer needed for those purposes, we delete it or de-identify it.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.

Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

• Access your information
• Request corrections
• Request deletion
• Opt out of marketing communications
• Withdraw consent where applicable

To make a privacy-related request, please contact us using the information below.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect and how we use it, the right to request deletion of your personal information, the right to request correction of inaccurate information, and the right to opt out of the sale or sharing of your personal information. We do not sell personal information.

We do not discriminate against you for exercising any of these rights.

To exercise any of these rights, contact us by email at info@acmehouseco.com or by phone at (866) 840-9552. You may also designate an authorized agent to make a request on your behalf. We will verify your request and respond within the timeframes required by law.

Do Not Track Signals

Our website may not respond to browser "Do Not Track" signals due to varying industry standards and technology limitations.

Children's Privacy

Our services and website are not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised effective date.

Contact Us

Acme House Company Vacation Rentals & Property Management

Acme House Company is a dba of Acme CA, Inc., operating as Casago Greater Palm Springs, Casago Coachella Valley, and Casago High Desert. California DRE #02420145. Michael E. Flannery, Designated Broker.

• Reservations
  Phone: (866) 840-9552
• Guest Services
  Phone: (760) 537-6722

750 N Palm Canyon Dr, Palm Springs, CA 92262

Email: info@acmehouseco.com

Website: https://www.acmehouseco.com