Frequently Asked Questions
FAQ
Straight answers
These are the questions we hear most. If yours is not here, our local team is a phone call away.
Why should I book direct instead of through a listing site?
Booking direct means working with the local team that actually manages the home. You see the full quote, with rent, fees, and taxes itemized, before you pay, and you can ask us anything about a home before you commit. During your stay, you already know who to call.
Is there a minimum stay?
Yes. Our homes have a two-night minimum. Some homes and dates carry longer minimums, and availability will reflect that when you search your dates.
What time are check-in and check-out?
Times vary by home. Your exact check-in and check-out times are confirmed in the arrival email we send before your stay.
Can I bring my dog?
Many of our homes welcome dogs. Pet policies are set home by home, and a pet fee applies for pet-friendly stays. Each listing tells you where a home stands, and you can filter for pet-friendly homes when you search.
Do the homes have pools and spas?
Pools, spas, and other amenities vary by home. Each listing spells out exactly what the home offers, so check the amenities list for any home you are considering.
How hot does it get in summer?
Hot. Desert summers regularly top 100 degrees during the day, and we will not pretend otherwise. Summer guests plan around it: mornings and evenings outside, pool time and air conditioning in the afternoon. Hiking and the mountains are at their best in the cooler months.
What is your cancellation policy?
Cancellation terms vary by home and by dates. The exact policy for your stay is shown before you pay and again in your confirmation email. For the full picture, see the cancellation policy page.
Are your homes permitted for short-term rental?
The cities we operate in regulate short-term rentals, and we manage each home to comply with its city's rules, including permitting where the city requires it.
Do you charge a security deposit?
Damage protection and deposit requirements are set per home. Whatever applies to your stay is itemized and shown at checkout, before you pay.
Who do I call if something comes up during my stay?
Our local team. Guest services can be reached at (760) 537-6722, and we are based in Palm Springs, not a distant call center. If something in the home is not right, call us and we will get it handled.