You need a vacation. You do not need any more anxiety or stress. We get it!

ACME House Company has flexible cancellation options, including:

Short-Term Stays of Less than 28 Days

• 100% Refund for Cancellations within 48 Hours of Making Booking - ACME House Company will process a 100% refund for cancellations made within 48 hours of making a booking.
• Greater than 60 Days Prior to Arrival - Guests will receive 100% Refund of all Reservations Charges
• Greater than 48 Hours from Booking and Between 30 Days - 59 Days Prior to Arrival - Guests will receive a refund of all Reservations Charges (Except Booking Fee).
• Greater than 48 Hours from Booking and between 8 & 29 Days Prior to Arrival Prior to Arrival - Guests will receive a partial refund of 50% of all Reservation Charges (Except Booking Fee).
• Greater than 48 Hours from Booking and 7 Days or Less Prior to Arrival - 100% of All Reservation Charges are considered earned.

Long-Term Stays of 29 Days or More

• Greater Than 6 Months Prior to Arrival - ACME House Company will process a 100% refund for cancellations that are more than 6 months prior to the Arrival date.
• Greater than 91 Days and less than 6 Months Prior to Arrival - ACME House Company will process a 100% refund of all Reservation Charges, except the Booking Fee. 
• Greater Than 60 Days but Less Than 91 Days Prior to Arrival - Guests will receive a partial refund of 50% of the Reservation Charges and Booking Fee. All other costs and fees are refunded, including cleaning fees, security deposit, and any utility fees. Any special services ordered that cannot be canceled in time to receive a refund will also not be refunded.
• 60 Days or Less From Arrival - 100% of All Reservation Charges are considered earned. All other costs and fees are refunded, including cleaning fees, security deposit, and any utility fees. Any special services ordered that cannot be canceled in time to receive a refund will also not be refunded.

*Please note that the cancellation policy is based on the marketplace where you book your reservation and the date/time that you originally reserved your stay. The cancellation policy noted in your signed guest agreement is the one valid for your stay.
*Please note we may be unable to refund any special services ordered on behalf of the Occupant.

PLEASE CONSIDER TRIP INSURANCE – RedSky Travel Insurance Details*

Book Direct & Save

Our team knows that you have an abundance of choices when it comes to choosing who to trust when reserving your vacation. Not only do you want to pick the perfect vacation home, but you have to choose which marketplace to reserve the home. We market all of our homes on several websites across the globe to accommodate different traveler needs and preferences.

Booking directly with Acme House Company on our website or via our call center provides you with the best price, the most flexible cancellation policy, and a hassle-free guest experience with local knowledge to assist you through the entire guest experience - from the moment your research begins, until you check-out and head home.

If for any reason you choose to book through a third party, we love our advertising partners! Some require us to choose from one of their default cancellation policy offerings, some add on their own service charges and some collect your payment and then pay us later. We will still provide you with the same outstanding experience to the best of our ability.

Trusted Cleaning & Maintenance Operations Process

Cleaning and Maintenance Operational Efforts Include:

•  Thorough Disinfection: High-touch items and areas such as remotes, cabinets, and door handles and bathrooms are disinfected throughout the cleaning process 

•  Fresh Linens: Towels and linens are carefully laundered each and every stay 

•  Sealed Coffee Packages: Coffee is provided in sealed packaging directly from our boutique roasting partner, Sister's Coffee, ensuring freshness and quality. 

•  Pet-Friendly Amenities: Pet-friendly properties are equipped with pet waste bags provided at check-in for guest convenience. Extra cleaning efforts are taken in pet-friendly homes, including thorough sanitization of all areas to ensure a fresh and hygienic environment for all guests. 

•  Maintenance Requests: Maintenance requests are addressed promptly, ensuring minimal disruption to guests. 

Thorough cleaning and meticulous maintenance with ACME House Company ensure a flawless experience, leaving you with no regrets during your stay 

Amenity Assurance Program

How do you know if the home is stocked with all the essential kitchen tools or bath items? Our Amenity Assurance Badge ensures the home is equipped with 90%+ of the most desired luxury amenities. Click here to view the full list and enjoy peace of mind while planning your Palm Springs getaway!

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