San Sorento House - Majestic Mountain Views!

House Rules

• Check-In: After 3 PM | Checkout: 10 AM
• No smoking or vaping
• Renters must be 25 years of age or older
• No Music is allowed outside of the rental home (at any volume)
• Parking is restricted to 1 car per bedroom in designated parking spaces.
• Pets are not allowed in Non-Pet Friendly Properties
• Please do not exceed the max occupancy of the home
• All rentals require state and county tax plus additional required fees
• Damage waiver covers renter for up to $5,000 of accidental damage to the property.
• If the house you are renting has a pool, the pool will be heated upon request with an additional service fee. Please let us know if you'd like to heat the pool so we can ensure it is heated before your arrival. 

Trusted Stays Cleaning and Maintenance Process

• High-touch items and areas such as remotes, cabinets, door handles, and bathrooms are disinfected. 
• Towels and linens are carefully laundered each stay 
• Maintenance requests are addressed promptly 

Trusted cleaning and meticulous maintenance with ACME House Company ensure a flawless experience, leaving you with no regrets during your stay

Booking & Cancellation Policies

All reservations require you to provide a valid photo ID and a signed rental contract.

CANCELLATION/REFUND For Short-Term Stays (28 nights or less)

Direct Bookings on www.acmehouseco.com or Via Phone* for stays of 28 nights or less:

• 100% Refund for Cancellations within 48 Hours of Making Booking - ACME House Company will process a 100% refund for cancellations made within 48 hours of making a booking.
• Greater than 60 Days Prior to Arrival - Guests will receive 100% Refund of all Reservations Charges
• Greater than 48 Hours from Booking and Between 30 Days - 59 Days Prior to Arrival - Guests will receive a refund of all Reservations Charges (Except Booking Fee).
• Greater than 48 Hours from Booking and between 8 & 29 Days Prior to Arrival Prior to Arrival - Guests will receive a partial refund of 50% of all Reservation Charges (Except Booking Fee).
• Greater than 48 Hours from Booking and 7 Days or Less Prior to Arrival - 100% of All Reservation Charges are considered earned.

CANCELLATION/REFUND POLICY For Long-Term Stays (29 nights or longer)

Direct Bookings on www.acmehouseco.com or Via Phone* for stays of 29 nights or longer:

• Greater Than 6 Months Prior to Arrival - ACME House Company will process a 100% refund for cancellations that are more than 6 months prior to the Arrival date.
• Greater than 91 Days and less than 6 Months Prior to Arrival - ACME House Company will process a 100% refund of all Reservation Charges, except the Booking Fee. 
• Greater Than 60 Days but Less Than 91 Days Prior to Arrival - Guests will receive a partial refund of 50% of the Reservation Charges and Booking Fee. All other costs and fees are refunded, including cleaning fees, security deposit, and any utility fees. Any special services ordered that cannot be canceled in time to receive a refund will also not be refunded.
• 60 Days or Less From Arrival - 100% of All Reservation Charges are considered earned. All other costs and fees are refunded, including cleaning fees, security deposit, and any 

* If you did not book at www.acmehouseco.com or via phone with ACME House Company, and booked through a third-party website such as Airbnb, Booking.com, VRBO, Marriott Homes and Villas, or Plum Guide, your cancellation policy is subject to the different cancellation policies set by the specific channel.  Please refer to the cancellation policy on the site in which your booking occurred as this will be the cancellation policy governing your reservation.

**CONSIDER TRAVEL INSURANCE – For your convenience and consideration ACME makes available the Sun Trip Preserver Policy during booking. You can find coverage details linked here.**