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The safety of our guest has always been our priority and in anticipation of your future arrival, we have also updated our cleaning processes to meet CDC requirements.
All reservations require you to provide a valid photo ID and a signed rental contract.
Reservations booked within 72 hours of arrival require additional verification to provide identity and avoid fraudulent bookings including live video chats with staff members that are recorded.
CANCELLATION/REFUND
Direct Bookings on www.acmehouseco.com or Via Phone* for stays of 28 days or less:
*Bookings on third party websites such as Airbnb, Booking.com, VRBO, Marriott Homes and Villas or Plum Guide may be subject to different cancellation policies set by the specific channel. Please refer to the cancellation policy on the site in which your booking occurred as this will be the cancellation policy governing your reservation. Stays of more than 28 days are subject to our Long Term cancellation policy.
** Special Services. We may be unable to refund for any special services ordered on behalf of Occupant, at Occupant request, outside of rent, taxes and fees, which cannot be cancelled in time for a refund to be issued. Example, you order a catering service which we arrange, which requires a non refundable deposit.
Would definitely come back.
Submitted on Dec 27, 2022
The property was slightly more "weathered " than what photos indicated but that's ok. I know through experience to take photo staging with a grain of salt. My only suggestions are the following: Move largest TV from small room adjacent to kitchen to living room for communal watching. Find better solution to sensor light by pool. It is like a search light and overly bright and just switches on and off constantly from movement. Otherwise everything else was lovely! Beds were very comfortable. Wonderful duvets. Kitchen very well stocked! And house overall was very warm and cozy. More so when we had any issue your service and attention was excellent. Thank you
Submitted on Nov 9, 2022
Fabulous location in the Movie Colony neighborhood. The area was very safe, well-maintained and quiet. Perfect for a relaxing getaway. There is a great park a couple blocks away and less than a mile walk is downtown with wonderful art, shopping and restaurants. The house was clean and had everything we needed. Kitchen was well stocked with utensils and pots/pans. We were able to comfortably cook a few big meals at the house. The pool is heated and hot tub was perfect. Loved just relaxing in the backyard. Would definitely recommend
Submitted on Oct 31, 2021
Overall Comment Great location, quaint home with lots of character, perfect for our family of four and two dogs, quiet, great space, clean, well appointed and decorated. The only recommendation is the mattresses be replaced - all bedroom mattresses were quite soft and uncomfortable.
Submitted on Apr 12, 2021
Overall Comment Overall a happy experience. Very close to park and walkable to downtown. Our second time at this house, and the maintenance issues continue to be the biggest problem, but property manager was very responsive. Hot water heater ("instant" type) turned off in teh middle of a shower twice. Pool heater shut itself off every other day requiring a maintenance visit to restart. Dishwasher was not secured and fell out of the cabinet. Fireplace would not work (winter visit). Casita heater barely adequate. Inside heater could not be set below 67 at night.
Submitted on Jan 25, 2021
Overall Comment We loved staying at the Reeves Garden House and looking forward to staying there in the future. Property Management team was quick to respond to any questions we had and resolve the only problem we had during our stay. Close to Palm Springs downtown and multiple parks.
Submitted on Jan 6, 2021
Lovely and restful, the house, grounds, and neighborhood are great.
Submitted on Oct 18, 2020
My husband and I were getting tired of our self-quarantine, so decided to spend a week in Palm Springs. We chose this house because they allowed dogs and there was a separate Casita for my daughter and her partner. They were able to work remotely from the Casita and still enjoy several hours a day in the pool and family dinners. We were overwhelmed with how nice it was when we arrived. So many amenities: beautiful yard, lovely pool and outdoor seating areas and a fully stocked kitchen. The house has two separate seating areas and two separate master bedrooms, each with an en suite bath. Everything was clean and comfortable. Because we're self quarantining due to our ages, we didn't go out but really didn't need to. We had everything we needed in this beautiful vacation home.
Submitted on Oct 7, 2020
My grandkids were in the pool first thing. The got so used to eating breakfast by the pool. We stayed for 5 days and they never got bored. There was so many areas for them to play. The area is convenient and very close to downtown thus lots of restos for ordering/delivery. The Casita was perfect if u needed to do some office work. Loved the place and we will definitely be back.
Submitted on Aug 22, 2020
This house was perfect for our group. The separate private entrance casita room was a nice surprise. Everything we need was there. Outdoor space was roomy. The pool & jacuzzi was nicely shaded at certain times of the day. Garage was accessible for one car, to keep cool during summers. Overall a very pleasant stay.
Submitted on Jun 9, 2020
Overall Comment The house is well-located, within walking distance of many restaurants and shops located along N. Palm Canyon Dr. We enjoyed the heated pool, hot tub, and fire pit in a private, backyard setting. The furnishings in the house are comfortable, but a bit shabby for our taste, and the linens and towels weren’t close to the quality we’re accustomed to when renting a place or staying at a hotel. The kitchen is adequately stocked with essentials. The interior of the casita appeared to be a bit more updated. The property management company was great to work with. It was very responsive to taking care of any issues we had, such as the pool not sufficiently heating, the fireplace pilot light being out, the bathroom sink in the casita not draining, and a broken chase lounge. It compensated us for inconveniences we experienced, which we appreciated.
Submitted on Feb 12, 2020
Overall Comment We had rented the Reeves Garden House to spend Thanksgiving in Palm Springs. Although we had experienced some trouble with some of plumbing, Acme was very responsive to fix the issues. They were even willing to come within 20 minutes of when we called on Thanksgiving night to fix a broken faucet. They even provided a nice little gift for us to compensate for the small issues we had with the house. The house is great and located in an awesome neighborhood that is very nice for walks.
Submitted on Dec 4, 2019
Overall Comment Great location close to park, downtown and good restaurants . The back garden is wonderful to spend time in. Made use of the pool every day. Property is well managed and Acme staff are very helpful and always responsive. Would definitely return.
Submitted on Apr 13, 2019
Overall Comment Delightful stay with terrific outdoor amenities. The fire pit was great however the instructions for getting it started included an automatic starter which was not present so had to work out how to light it with a match. We had a chilly rainy day which begged for the indoor fire but on no account could we get it started despite studying the manual-disappointing.
Submitted on Feb 9, 2019
Overall Comment Loved the house. It met all of our vacation needs. Very comfortable. Will return again.
Submitted on Oct 14, 2018
Overall Comment This house is amazing. It has everything you need and then some! The best part of the house is the backyard and pool. I would stay here again!
Submitted on Jul 17, 2018
The Reeves house was perfect for our family vacation. Nice neighborhood and very close to downtown. We will return again!
Submitted on Apr 2, 2018
Very good style, and good comfort! Excellent cleanliness! Best part was the pool and garden. Very good overall stay!
Submitted on Mar 23, 2017
Great pool and landscaping. Orange, grapefruit and lemon trees. Lovely and quiet.
Submitted on Jan 3, 2017