FREQUENTLY ASKED QUESTIONS

Are pets allowed?

Yes. Certain dogs are allowed in approved pet friendly homes with the required signed Pet Addendum. Please inquire with the reservations agent when booking your property.

Can I add extra days to my reservation?

Absolutely! As long as the dates are available, we would love to have you extend your stay with us. Please contact our office and speak to a reservations agent regarding availability and rates (866) 840-9552.

Can we have a party?

Smaller, more intimate gatherings are fine, but please adhere to the maximum overnight occupancy rules described in the rental agreement. Our homes are located in residential communities and most of the neighboring homes are owner occupied. In order to maintain peace and happiness in the neighborhood we do not allow large parties, loud gatherings, or events. Any use of the rental property for a purpose other than residential use for a family vacation is strictly prohibited. There are special rules for vacation rentals. The occupant agrees to all noise ordinances, rules, and regulations set forth by the City of Palm Springs. A complete list of all ordinances within Palm Springs is listed on their website: www.palmspringsca.gov under “Rules for Vacation Rentals” and is displayed in the property’s house manual within the home. If you have any questions, please feel free to contact reservations for more details.

Do all homes include high-speed internet?

Yes. All our homes provide access to high-speed Internet and wireless internet access. All of our homes have Wi-Fi

Do you offer discounts?

We do offer different specials throughout the year, which are listed on the Promotions page of our website. Please contact our reservations desk at (866) 840-9552 to learn more about our special offers. Specials cannot be combined and can only be applied to a new reservation. You may also sign up to receive our ACME House Company monthly emails so you'll be the first to know about upcoming specials and promotions!

How do I make a reservation?

There are several ways to book with us! Book Online at www.acmehouseco.com put in your arrival and departure date to search by availability, or click on a specific property to view that property’s availability, then follow the booking instructions. Call us at 866-840-9552, and we will be happy to assist you. Our professional reservations team is available to help you plan your stay, Mon-Fri 9:00 am to 6:30 pm and Sat & Sun 9:00 am to 5:00 pm (Pacific Time). Email us at: [email protected]

How far in advance can I make a reservation?

Reservations can be made up to one year in advance.

If I book online, when is my reservation confirmed?

Your reservation is confirmed once we receive your credit card payment, and the signed rental agreement.

Is housekeeping service included?

All our homes are professionally cleaned before your arrival and after your departure. Mid-stay cleaning service is available at an additional charge. Please inquire with reservation when booking your property.

Is someone available if we have questions when occupying the house?

Yes. One of the great benefits of choosing ACME House Company is that we provide you with attentive and reliable service. We have responsive property managers on call and available to assist 365 days a year. A detailed electronic house manual is also available during your stay via a QR Code placed in a stand in a prominent position in the home. This information provides you with property operating instructions to help you take full advantage of the features of the home. The ACME Team is also available to assist you by phone or email.

Is there a lost and found?

Yes. If you have left something behind on your visit and we find it, we will contact you and arrange to have it shipped to you. We will charge the credit card we have on file for the cost of the shipping plus a $10 service fee. We keep all lost and found items for 30 days. After 30 days, unclaimed items will be donated.

What amenities are at the homes?

All our homes are privately owned and furnished to suit the owner’s taste and needs, therefore, accommodations and amenities vary greatly. ACME House Company properties adhere to a minimum furnishings list to ensure the guests comfort and satisfaction. The following is a list of items you will find in all of our rental homes:
-Quality bedspreads, sheets, blankets, pillows
-Bath towels, washcloths, bath mats, pool towels, kitchen towels
-Refrigerator, stove, microwave, toaster, coffee maker, pots & pans, dishes, utensils
-Telephone with local service (some with expanded long distance plans, please inquire with reservations)
-Television(s) with basic cable service (some upgraded), Iron and ironing board, fire extinguisher, smoke detector and carbon monoxide alarms
-Complimentary starter kit of body wash, shampoo, conditioner, lotion, liquid soap, dish soap, every bathroom has a hair blow dryer
-Paper towels, toilet tissue and trash liners to meet the home’s maximum occupancy
-The yard area includes a gas or charcoal BBQ, your first tank of propane and outdoor dining area
-Poolside lounge chairs and seating and ample pool towels
-Washer and dryer, laundry detergent
-Basic cleaning supplies and sponges
Some homes are also equipped with other fun items for your enjoyment.

Please inquire with reservations about any extra amenities when booking. For families with small children, you may wish to rent full-sized cribs, infant cribs, baby monitors, crib/pack-n-play linens, baby joggers, baby gates, bed rails, and/or wagons. Please contact Baby’s Away at (760) 413-1214 to reserve and arrange delivering of the items to your rental home.

Parking varies at each home and some designated parking spots may not accommodate large cars, trucks, or SUVs. Please inquire about the parking accommodations prior to your booking if you have an extra large vehicle.

What are check-in and check-out times?

Check-in is 3:00 pm
Check-out is 10:00 am

If you would like to request an early check-in or late check-out, please contact reservations after your arrival and before your departure time to get written confirmation of approval. Such permission will typically be granted if the property is available. This cannot be granted beforehand as we do not know if the property will have an arrival or departure on your arrival or departure day. If there is, we typically cannot grant early check-in or late check-out, as we need the time in between to prepare the home.

What are your hours?

We have 24/7 Live Agent Assistance with an On-Site Property Support Team available from 8am to 7pm daily. We provide phone and text support at your rental property from 8am to 7pm. We are fully equipped to handle all reported matters, including dispatching our teams for on-site assistance From 7pm to 8am, our services transition to off-hours support, limited to text and phone assistance only. Live dispatch during these hours is reserved for emergencies. 

What do you suggest bringing?

Palm Springs has an average temperature of about 70 degrees in the winter months and 100’s in the summer months. If you are coming between November and March, it might be a good idea to pack a couple of warmer sweaters and a waterproof jacket just in case. With the summer heat, it is important to stay hydrated with plenty of water on hand, especially when engaging in outdoor activities. For those hot sunny days, be prepared with sunscreen, hats and sunvisors. A small unbrella is not uncommon for some extra shade.

What if I need to cancel?

In short, yes you can cancel, but you risk the entire rental fee. Houses are not like hotels, we book up months in advance. Many times a cancellation to us means we passed over other potential renters and now may be unable to re-rent the property. We urge you to please contact reservations for information about our Travel/Cancellation Insurance. This insurance is HIGHLY recommended and is available for an additional fee (third party reservations are not eligible).

Please contact reservations and they will be happy to send you additional information or you may call RedSky Travel Protection at 866-889-7409, or visit their website at www.redskyinsurance.com for more information.

What is the typical weather in Palm Springs?

Palm Springs has more than 350 days of sunshine and less than 5 inches of rain a year. The geography gives Palm Springs its famed warm, dry climate. At 487 feet above sea level, Palm Springs is sheltered by the Little San Bernardino Mountains to the north, the Santa Rosa Mountains on the south, and the San Jacinto Mountains to the west with its towering 10,831 foot peak, site of the Palm Springs Aerial Tramway.

Winter temperatures average in the 70s during the day with and the mid-40s at night. The dry desert heat of summer pushes daytime temperatures into the 100s, which is enjoyed by sun seekers. Rainfall is almost non-existent and the humidity is low in the Palm Springs area. Rainfall is limited to about 5.8 inches, with 10 or fewer days each year during which rain actually falls in Palm Springs, California.

Palm Springs monthly temperatures and rainfall totals by month:

What methods of payment do you accept?

We accept Visa, Master Card, American Express, Discover, and personal and business US checks.

When are the pools heated?

We typically start heating pools from mid October through mid June 1st for an additional fee. You may also request for your pool to be heated outside of these dates for an additional fee.

Why choose an ACME vacation home rental rather than a hotel?

We wonder just the opposite; why would someone choose a small hotel room over the luxury of a spacious house or condo? Remove yourself from the crowded hotel scene and enjoy the freedom of a vacation rental. A vacation rental can be a very affordable alternative to a traditional hotel vacation, especially for groups and families.

ACME House Company is pleased to offer our guests some of the very best Palm Springs vacation rental properties, at the best values. Each of our homes features beautiful furnishings and come fully equipped with all the amenities of home. Our properties must meet strict standards for quality, luxury and value to ensure your vacation experience in Palm Springs is nothing short of memorable!

Our Palm Springs vacation rentals are usually situated in better locations than the finest hotels. Renting your own vacation home provides you with several advantages to include luxury, space and privacy. They are usually less expensive than lodging in a hotel resort with comparable comforts, yet the entire property is yours to enjoy, privately. In addition, your vacation costs will be lower because you are not at the mercy of the pricey restaurants and bars. Vacation rentals come fully equipped with all of the amenities that you have at home.

ACME House Company properties come fully furnished and decorated, complete with linens, bath and pool towels, all the kitchen utensils you could need, TVs, and a private pool. Many include extra amenities like stereos, pool tables, bikes, ping pong, firepits, books, videos and games. Check out the amenities!

Top 10 Reasons to Rent from ACME House Company:
-Get more space and privacy and pay less per square foot than the average resort hotel.
-Dividing up the cost with your friends or family is more budget-friendly than the “per night” hotel rates.
-All your friends and family are under one roof and don’t have to stay across town or on different floors.
-Hang out in your living or dining rooms instead of 10 people sitting on one bed.
-Step out to your private backyard to soak up the sun and enjoy your private pool and barbecue.
-Cook in a fully equipped kitchen like you were at home.
-Stock your full-size fridge and freezer with groceries, snacks or cold refreshments.
-Your fully equipped kitchen is always open.
-Pack less since you can wash your clothes in the property’s washer and dryer.
-We’re available 24/7 to help you with any issues or answer questions.

If you haven’t spent a vacation in a private vacation rental home, you don’t know what you’re missing. More and more people are discovering that renting a private vacation property can be a refreshing, luxurious and rewarding way to spend a well-earned vacation. ACME House Company represents many beautiful properties throughout Palm Springs, in almost every neighborhood, and at a price to fit any budget!

Choose your ideal vacation home rental! Check out ACME House Company's amazing properties at www.acmehouseco.com

We look forward to having you stay with us!