All reservations require you to provide a valid photo ID and a signed rental contract.
Reservations booked within 72 hours of arrival require additional verification to provide identity and avoid fraudulent bookings including live video chats with staff members that are recorded.
Direct Bookings on www.acmehouseco.com or Via Phone*:
*Bookings on third party websites such as Airbnb, Booking.com, VRBO, Marriott Homes and Villas or Plum Guide may be subject to different cancellation policies set by the specific channel. Please refer to the cancellation policy on the site in which your booking occurred as this will be the cancellation policy governing your reservation.
Special Services: We may be unable to refund for any special services ordered on behalf of Occupant, at Occupant request, outside of rent, taxes and fees, which cannot be cancelled in time for a refund to be issued. Example, you order a catering service which we arrange, which requires a non refundable deposit
**PLEASE CONSIDER TRIP INSURANCE – RedSky Travel Insurance Details**
Direct Bookings on AcmeHouseCo.com or Via Phone*:
You can cancel your reservation 61 days or more prior to arrival and get a 100% refund minus the booking fee & associated taxes if you book directly with Acme House Company*. Within 60 days or less prior to arrival, the full rent amount and booking fee are considered earned and not refunded. All other costs and fees are refunded, including cleaning fees, security deposit, and any utility fees.
* Please note that the cancellation policy is based on the marketplace where you book your reservation and the date/time that you originally reserve your stay. The cancellation policy noted in your signed guest agreement is the one valid for your stay.
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750 N Palm Canyon Dr, Palm Springs, CA 92262, Palm Springs, CA 92262 US ·
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