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Special Announcement Concerning COVID-19

Updated on 5/13/2020

We miss you all and hope to host you soon!

Please know that we are aware of the stress and uncertainty regarding travel during the coronavirus (COVID-19) crisis.  

Our team is eagerly awaiting the State's response to the Riverside County proposal that will allow us to reopen.   This plan was submitted on May 12, 2020.

Until the State and local government provide updated guidance, all future stays may be subject to cancellation by Acme House Company in order to comply with emergency orders.

Calendars remain blocked for new reservations until June 20, 2020 and we have provided an updated, flexible cancellation policy option for any new reservations with arrivals beyond that date.

Calendars and policies will be updated again once we have heard from the State's response to the submission by Riverside County.

The safety of our guests has always been our priority and in anticipation of your future arrival, we have also updated our cleaning processes to meet CDC requirements and will be enforcing a 24 hour period of vacancy between arrivals.

Updated cleaning processes include the following procedures:

  • Cleaning teams are wearing PPE (gloves and masks) prior to and during the cleaning at the property. In addition, cleaning teams are also following the CDC guidelines on avoiding close contact and hand washing.
  • Cleaning teams are using Sanitizer/Virucide Cleaners and disinfectants during the cleaning process
  • We have focused additional efforts on the cleaning of the kitchens, bathrooms, bedrooms, and beds
  • High touch items such as remotes, cabinet, and door handles are similar items are being disinfected multiple times during the cleaning process
  • Towels and Linens post laundering are placed in plastic protectants and are removed once they are ready for installation at the property
  • Some decorative pillows and throws may be removed from the home to ensure proper sanitation prior to your arrival.
  • Hand sanitizers and Sanitizer/Virucide Cleaners are provided onsite for guest use

Thank you and we hope you and your family are safe and well!

The Acme House Company Team

 

 


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