Booking & Cancellation Policies
All reservations require you to provide a valid photo ID and a signed rental contract.
Reservations booked within 72 hours of arrival require additional verification to provide identity and avoid fraudulent bookings including live video chats with staff members that are recorded.
CANCELLATION/REFUND For Short-Term Stays (28 nights or longer)
Direct Bookings on www.acmehouseco.com or Via Phone* for stays of 28 days or less:
100% Refund for Cancellations within 48 Hours of Making Booking.
30 days or more prior to the Arrival date, ACME House Company will process a 100% refund of all Reservation Charges, except the Booking Fee.
Greater than 48 hours from Booking and between 8 & 29 days prior to arrival, guests will receive a partial refund of 50% of all Reservation Charges, except Booking Fee.
7 days or less prior to arrival, 100% of All Reservation Charges are considered earned.
CANCELLATION/REFUND POLICY For Long-Term Stays (29 nights or longer)
Direct Bookings on www.acmehouseco.com or Via Phone* for stays of 29 nights or longer:
Greater Than 6 Months Prior to Arrival - ACME House Company will process a 100% refund for cancellations that are more than 6 months prior to the Arrival date.
Greater than 91 Days and less than 6 Months Prior to Arrival - ACME House Company will process a 100% refund of all Reservation Charges, except the Booking Fee.
Greater Than 60 Days but Less Than 91 Days Prior to Arrival - Guests will receive a partial refund of 50% of the Reservation Charges and Booking Fee. All other costs and fees are refunded, including cleaning fees, security deposit, and any utility fees. Any special services ordered that cannot be canceled in time to receive a refund will also not be refunded.
60 Days or Less From Arrival - 100% of All Reservation Charges are considered earned. All other costs and fees are refunded, including cleaning fees, security deposit, and any
*Bookings on third-party websites: If you do not book directly with ACME (www.acmehouseco.com), your reservation IS subject to cancellation policies for the website on which you booked. Please refer to the policies on the site you booked for their cancellation policy.
**CONSIDER TRAVEL INSURANCE – For your convenience and consideration ACME makes available the Sun Trip Preserver Policy during booking. You can find coverage details linked here.**